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Working Hours: Monday - Friday, 09am - 05pm
Auto Repairs/Sevice Assistant
Meet Paul
Leverage your auto repair shop with an AI assistant that books service appointments, provides repair quotes, answers technical questions, and manages customer communications around the clock
Smart Scheduling & Bay Optimisation
Paul books appointments while optimising service bay utilization, technician specialisations, and job duration estimates. It understands service complexity—15-minute oil changes versus 4-hour transmission services—and schedules accordingly to prevent bottlenecks. Multiple service types can be coordinated in single appointments when efficient (oil change + tire rotation + inspection).
Instant Quoting for Common Services
Provide immediate, accurate pricing for standard services based on vehicle year/make/model. The AI assistant quotes oil changes (conventional vs synthetic), tire services (rotation, balancing, replacement with brand options), brake pad replacement, battery testing and replacement, fluid services, and scheduled maintenance packages. For services requiring diagnosis (check engine lights, unusual noises, performance issues), it explains inspection processes, diagnostic fees, and typical timelines. Transparent pricing builds trust and converts inquiries into booked appointments. Custom pricing rules accommodate fleet discounts, loyalty programs, and promotional offers.
Diagnostic Troubleshooting & Remote Resolution
Solve simple problems before customers even arrive, saving their time and your bay space. The AI assistant asks diagnostic questions: "When does the noise occur—accelerating, braking, or turning? Does the check engine light flash or stay solid? When was your last oil change?" It provides immediate solutions for common issues: low tire pressure (explains TPMS and how to add air), dead battery (offers jump-start instructions or mobile service dispatch), minor warning lights (gas cap not tight, routine maintenance due). Approximately 15-20% of inquiries are resolved remotely, improving customer satisfaction while freeing bays for revenue-generating repairs.
Customer Updates & Transparent Communication
Keep customers informed throughout the repair process, eliminating the anxiety of "what's happening with my car?" The AI assistant sends updates when vehicle arrives and technician begins work, provides diagnostic findings with photo/video evidence of issues, explains recommended repairs in plain language (not technical jargon), presents pricing with OEM versus aftermarket options, and notifies when work is completed and vehicle is ready. Customers can approve additional work, ask questions, and receive estimated completion times—all via their preferred channel (SMS, email, phone). Transparency builds trust and increases approval rates for recommended services.
Maintenance Reminders & Customer Retention
Drive repeat business with proactive service reminders based on mileage, time intervals, and seasonal needs. The AI assistant tracks when customers are due for oil changes (every 5,000 miles or 6 months), tire rotations, brake inspections, fluid flushes, and manufacturer-recommended services. It sends personalized reminders: "Hi John, your 2020 F-150 is due for its 60,000-mile service including transmission fluid change and spark plugs. Would you like to schedule?" Seasonal reminders promote winter tire changes, AC servicing before summer, and battery testing before cold weather. Proactive outreach converts one-time customers into loyal, recurring clients.
A phone agent available 24/7
5x more productive
10x cheaper
Each pack includes a tailor-made onboarding session with our team of AI experts, for an ultra-fast start.
After-Hours Emergency Becomes Revenue
At 9:30 PM Wednesday, a stranded motorist calls—her car won't start in a parking lot, likely dead battery. The AI assistant asks diagnostic questions (lights dim when trying to start? Clicking sound? Recent electrical issues?), confirms it sounds like battery failure, offers mobile jump-start service ($75) or towing to your shop for morning diagnosis ($125). She chooses jump-start, and your mobile tech arrives within 40 minutes. Battery tests as failed; she approves new battery installation on-site ($220 total). A customer who called after hours becomes a $220 sale plus a loyal client who praises your emergency responsiveness. Traditional voicemail would have lost this revenue and the customer relationship.
High-Volume Monday Morning Managed Perfectly
Monday 8 AM, your shop receives 35 calls in 90 minutes—post-weekend breakdowns, maintenance appointments, diagnostic questions. Your service advisor is checking in customers, writing work orders, and cannot answer phones; calls go to voicemail creating frustrated customers. The AI assistant handles all 35 calls simultaneously: books 12 service appointments throughout the week, schedules 8 same-day diagnostic dropoffs (filling otherwise empty morning slots), provides quotes for 6 standard services, troubleshoots 5 minor issues remotely (saving those customers trips), and takes detailed messages for 4 complex situations requiring human callback. You capture $4,800 in booked work that would have been lost to competitors, and customers appreciate immediate service instead of voicemail frustration.
Diagnostic Approval Rate Increases
Traditionally, customers receiving diagnostic findings via voicemail ("You need $1,200 in brake work") often don't call back or decline work, seeking second opinions. The AI assistant implements new process: when diagnosis is complete, it calls/texts customer immediately with technician findings, includes photos showing worn brake pads and scored rotors, explains safety implications in clear language, offers OEM parts ($1,200) versus quality aftermarket ($950) options, and can schedule completion that same day or next morning. Customer asks clarifying questions, sees visual evidence, understands the issue, and approves work immediately—all while still at work, not needing to call back during lunch. Approval rates for recommended services increase from 45% to 72%, adding $15,000-$25,000 monthly revenue from better communication.
Fleet Account Coordination
commercial client manages 25 delivery vans requiring staggered maintenance to keep their business operating. The AI assistant coordinates complex scheduling: rotates vehicles through service so only 2-3 are down simultaneously, schedules preventive maintenance based on each van's mileage tracking, sends the fleet manager weekly updates on upcoming service needs, coordinates bulk pricing for fleet services, and provides detailed service history reports for each vehicle. What previously required 4-5 hours monthly of scheduling phone tag now happens automatically. The fleet manager, impressed by seamless coordination, increases business with your shop and refers two other commercial accounts—adding $8,000-$12,000 monthly recurring revenue.
What Noah can do for you
Increase Bay Utilization by 25-35%,
Maximizing Revenue It ensures every service bay is optimally scheduled by filling gaps with quick services (oil changes, inspections) between major repairs, booking same-day appointments for open slots, and managing appointment pacing to prevent either idle bays or overwhelming backlogs. Auto repair shops typically run at 60-70% bay utilization due to scheduling inefficiencies, no-shows, and communication gaps. Improving to 85-90% utilization through better scheduling means an additional 15-20 billable hours per bay weekly. For a 4-bay shop at $125/hour labor rate, this adds $30,000-$40,000 monthly revenue ($360K-$480K annually) without any additional capacity investment.
Reduce No-Shows by 50-60% Through Automated Reminders
It sends appointment confirmations immediately after booking, reminder texts 24 hours before appointments, and final reminders 2 hours before service. No-shows cost auto shops $75-$200 per missed appointment in lost labor and parts commitments. A shop experiencing 20 no-shows monthly loses $18,000-$48,000 annually. Reducing no-shows by 50% recovers $9,000-$24,000 yearly while improving schedule reliability. When cancellations do occur, the AI immediately offers slots to customers on waitlists or those needing earlier appointments, minimizing revenue loss.
Improve Repair Approval Rates by 40-60%
It communicates diagnostic findings clearly with visual evidence, explains repairs in customer-friendly language, offers pricing options, and answers questions immediately when customers are evaluating recommendations. Traditional approval rates of 40-50% improve to 70-85% through better communication and immediate engagement. For shops identifying $200,000 annually in recommended repairs, increasing approval rates from 45% to 75% means an additional $60,000 in approved work—pure revenue gain from services you were already recommending.
Convert One-Time Customers to Loyal Repeat Clients
It maintains customer relationships through maintenance reminders, seasonal service promotions, and loyalty program management. Auto repair businesses thrive on repeat customers—acquisition costs are 5x higher than retention. Shops using AI assistants see customer return rates improve from 30-40% to 60-75% within 18 months. A customer worth $400 annually in maintenance who remains loyal for 5 years instead of 2 years represents $1,200 additional lifetime value. Improving retention across just 100 customers annually adds $120,000 in long-term revenue.
Essential
$10 /Month
$99 /Year
Perfect to start your automation
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Pro
$10 /Month
$99 /Year
The complete solution to accelerate your growth.
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Business Plus
$10 /Month
$99 /Year
Expertly tailored automation solutions to drive operational excellence.
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