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Working Hours: Monday - Friday, 09am - 05pm
Retail Support Agent
Meet Oliver
Revolutionise your online store with an AI assistant that engages every visitor instantly, answering product questions, providing personalized recommendations, and guiding customers seamlessly through checkout. No more abandoned carts due to unanswered questions or confusion
Intelligent Product Recommendations
Your AI assistant analyzes browsing behavior, purchase history, and stated preferences to suggest perfectly matched products. It understands nuanced requests like "something similar but cheaper" or "a gift for my tech-savvy dad," and provides tailored recommendations with detailed comparisons. By serving as a personal shopping consultant, it increases average order value by 30-45% through relevant upsells and cross-sells that customers actually appreciate
Real-Time Inventory & Shipping Information
Provide instant, accurate answers about product availability, stock levels, shipping options, and delivery estimates. The assistant checks your inventory system in real-time, alerts customers when out-of-stock items will be restocked, suggests in-stock alternatives, and calculates precise delivery dates based on location. Customers make confident purchase decisions with complete transparency—reducing support tickets and post-purchase anxiety.
Cart Abandonment Recovery
Automatically engage customers who hesitate during checkout with proactive assistance. The AI assistant identifies abandonment triggers—unexpected shipping costs, sizing confusion, payment concerns—and addresses them immediately through personalized messages. It offers discount codes strategically, answers last-minute questions, and provides reassurance about return policies, recovering 20-35% of abandoned carts that would otherwise be lost forever.
Order Tracking & Post-Purchase Support
Keep customers informed and satisfied after purchase with automated order updates and instant tracking information. The assistant handles common post-purchase inquiries—"Where's my order?", "Can I change my shipping address?", "How do I return this?"—without human intervention. It proactively notifies customers of shipping delays, manages return requests, and ensures smooth resolution of issues, building loyalty and reducing refund rates.
Size & Fit Guidance
Eliminate sizing confusion and reduce returns with intelligent fit recommendations. The assistant asks relevant questions about body type, preferences, and past purchases, then suggests the optimal size based on your product specifications and customer reviews. For fashion, footwear, and apparel stores, this feature alone can reduce return rates by 25-40% while increasing customer confidence and satisfaction.
A phone agent available 24/7
5x more productive
10x cheaper
Each pack includes a tailor-made onboarding session with our team of AI experts, for an ultra-fast start.
Late-Night Shopping Assistance
At 2 AM, a customer browsing your electronics store is comparing two laptops but unsure which fits their needs. Oliver engages via chat, asks about their primary use case and recommends the better option for their budget
Cart Abandonment at Checkout
customer adds three items worth $250 to their cart but abandons it when seeing the $15 shipping fee. Within 60 seconds, the AI assistant sends a personalized message: "I noticed you left items in your cart! You're only $50 away from free shipping. Can I help you find something else you might need?" The customer adds a fourth item they were considering, qualifies for free shipping, and completes a $320 purchase instead of abandoning entirely.
Complex Product Comparison
A customer is choosing between five different products with varying features and prices. Oliver creates a personalised comparison highlighting differences. Asks clarifying questions then recommends the perfect match with confidence. The customer purchases immediately, feeling informed and satisfied with their decision.
International Customer Support
A customer from New Zealand messages at 9 PM their time asking about international shipping costs, customs procedures, and return policies for overseas purchases. The AI assistant provides detailed shipping options with costs, explains customs expectations, clarifies your international return process, and even converts prices to NZD. The customer, impressed by the instant, thorough response, places a $500 order and signs up for your newsletter.
What Noah can do for you
Increase Conversion Rates by 25-40%
It eliminates the #1 reason for cart abandonment—unanswered questions. By providing instant product information, addressing concerns in real-time, and guiding customers confidently through purchase decisions, your AI assistant converts hesitant browsers into buyers. Every visitor receives personal shopping assistance at the exact moment they need it, dramatically boosting your sales without increasing traffic.
Reduce Customer Service Costs by 60-75%
It handles 70-80% of customer inquiries autonomously—product questions, order tracking, returns, sizing, shipping—freeing your support team to focus only on complex issues requiring human judgment. Eliminate the need for large support teams working multiple shifts, reduce response times from hours to seconds, and maintain exceptional service quality at a fraction of traditional costs.
Recover Lost Revenue from Abandoned Carts
Oliver identifies why customers abandon purchases and intervenes with personalized solutions immediately. Whether addressing shipping concerns, offering strategic discounts, or simply answering a last-minute question, your AI assistant recovers 20-35% of carts that would otherwise be lost—adding significant revenue with zero additional marketing spend or traffic acquisition costs.
Scale Your Business Without Growing Headcount
Oliver serves unlimited customers simultaneously with consistent, expert-level product knowledge across your entire catalog. During flash sales, holiday rushes, or viral moments, every customer receives immediate attention without wait times, overwhelmed staff, or degraded service quality. Grow from 100 to 10,000 daily visitors without hiring additional support staff or sacrificing customer experience.
Essential
$10 /Month
$99 /Year
Perfect to start your automation
Marketing automation:
- Editorial calendar
- Creation of social media posts
- Image generation
- Video creation
Marketing automation:
- Up to 300 SEO articles per month
- Instant SEO audit
Commercial automation:
- LinkedIn prospecting
Pro
$10 /Month
$99 /Year
The complete solution to accelerate your growth.
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Business Plus
$10 /Month
$99 /Year
Expertly tailored automation solutions to drive operational excellence.
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Start Your Journey with Action AI
Unlock a world of possibilities. Whether you're looking to streamline operations, enhance customer experiences, or drive smarter decisions, AI offers the tools to transform your business.
Embrace innovation today and take the first step toward a more intelligent future
At WTP Group, we are committed to harnessing the power of artificial intelligence to drive business success. Our expertise in AI-powered solutions helps organisations unlock new efficiencies, improve decision-making, and create seamless user experiences.
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