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Tradie Assistant
Meet Hazel
Revolutionize your trade business with an AI assistant that handles phone calls, books appointments, and manages customer inquiries while you're on the tools. Never miss another job because you couldn't answer the phone mid-installation or lose customers to competitors who respond faster. Your AI Tradie Assistant answers every call professionally, provides instant quotes for standard jobs, schedules appointments based on your real-time availability, sends job confirmations and reminders, and captures emergency requests—ensuring you're always accessible to customers without interrupting your onsite work. From initial inquiry to follow-up, it delivers the reliability and responsiveness that builds reputation and wins repeat business.
24/7 Call Answering & Job Booking
Your AI assistant answers every customer call immediately, whether you're up a ladder, under a house, or finishing a job across town. It captures job details—customer name, address, issue description, urgency level—and books appointments directly into your calendar based on real-time availability. Emergency jobs are flagged for immediate attention with SMS alerts, while routine bookings are scheduled efficiently to minimize travel time between jobs. Customers receive instant confirmation texts with appointment details, and you get organized job sheets ready for each day.
Instant Quoting for Standard Jobs
Provide immediate price estimates for common services based on your custom pricing structure. The AI assistant quotes toilet repairs, tap replacements, electrical safety switches, gutter cleaning, fence repairs, or other standard jobs instantly during the initial call—eliminating quote delays that lose impatient customers to competitors. For complex jobs requiring onsite assessment, it explains your quote process, schedules inspection appointments, and sets clear expectations. Fast quoting converts more inquiries into booked jobs while positioning you as professional and efficient.
Smart Scheduling & Route Optimization
Maximize your billable hours with intelligent appointment scheduling that minimizes drive time and clusters jobs geographically. The AI assistant considers job duration estimates, travel distances between appointments, parts availability, and your preferred working hours when booking. It identifies optimal scheduling opportunities—"I can fit you in Thursday at 2 PM since I'll already be in your area"—and manages rescheduling requests automatically. Buffer time for unexpected job complications is built into the schedule, preventing the domino effect of running late all day.
Customer Communication & Follow-Up
Maintain professional communication throughout the entire job lifecycle without manual effort. The AI assistant sends appointment reminders the day before to reduce no-shows, provides "on my way" notifications when you're 30 minutes out, delivers digital invoices immediately after job completion, and sends payment reminders for overdue accounts. It follows up 48 hours post-job requesting feedback and Google reviews, identifies customers needing seasonal services (gutter cleaning, AC servicing), and nurtures leads who requested quotes but haven't booked yet.
Emergency Job Prioritization & Dispatch
Handle urgent situations with appropriate speed and pricing. The AI assistant recognizes emergency keywords—"flooding," "no power," "gas leak," "burst pipe"—and immediately prioritizes these calls. It explains emergency callout fees upfront, checks if you're available for immediate dispatch, and provides estimated arrival times. For after-hours emergencies, it assesses severity and either books you for premium emergency rates or schedules first thing next morning for less critical issues—ensuring you capture high-value emergency work without being called out unnecessarily.
A phone agent available 24/7
5x more productive
10x cheaper
Each pack includes a tailor-made onboarding session with our team of AI experts, for an ultra-fast start.
Emergency Call During Existing Job
You're installing a new hot water system when your phone rings—a distressed homeowner has water pouring through their ceiling from a burst pipe. The AI assistant answers immediately, confirms it's an emergency, asks key questions (where's the mains tap, can they turn water off), provides stop-gap instructions, explains your $200 emergency callout fee plus hourly rate, and checks your schedule. It sees you'll finish current job in 90 minutes, books the emergency for 2:30 PM arrival, sends the customer a confirmation text, and alerts you via SMS. You finish your current job properly, arrive at the emergency prepared, and earn $650 for a 2-hour emergency job—without the stress of juggling calls while working.
High-Volume Booking Period After Storm
A severe storm hits your area overnight, generating 45 calls before 9 AM—roofing damage, fallen trees on fences, electrical issues, gutter repairs. The AI assistant handles all 45 calls simultaneously, triaging by urgency (dangerous electrical issues first, cosmetic damage later), providing immediate quotes for straightforward repairs, scheduling jobs across the next two weeks based on priority and location clustering, and creating a detailed job list organized by area. You arrive at your first emergency job at 7 AM with a fully booked, optimized schedule worth $28,000 in work—while competitors are still trying to return yesterday's voicemails.
Quote Follow-Up Converts to Booking
Two weeks ago, you quoted $1,200 for bathroom renovation work, but the customer said they'd "think about it." The AI assistant has been nurturing them with a follow-up sequence—checking if they have questions, sharing before/after photos from similar jobs, mentioning your current availability. Today, the customer calls ready to book. The AI assistant immediately schedules them for next Tuesday, requests a $400 deposit to secure the booking, sends payment link via SMS, and confirms materials can be ordered once deposit clears. A lead that might have gone cold becomes a confirmed $1,200 job through persistent, professional follow-up you didn't have to remember.
Regular Customer Maintenance Reminder
Your AI assistant tracks that Mrs. Johnson had her gutters cleaned last October and sends an automated reminder: "Hi Mrs. Johnson, it's been 12 months since we cleaned your gutters. Spring storms are coming—would you like to schedule your annual clean? We're booking for next fortnight." Mrs. Johnson responds "Yes please, same time as last year works," and the AI books her for Saturday morning 9 AM, same as her preference from last year. You arrive to a loyal customer who appreciates the proactive reminder, complete a $180 maintenance job in 90 minutes, and she mentions her neighbor needs the same service—leading to a second booking. Automated relationship maintenance drives recurring revenue.
What Noah can do for you
Capture Every Job Opportunity—Zero Missed Calls
It answers 100% of incoming calls instantly while you're working, driving, or unavailable—eliminating the 40-60% of leads lost when customers hear voicemail and immediately call the next tradie. Customers expect immediate answers, and competitors who respond first usually win the job. Your AI assistant ensures you never lose work simply because you were too busy doing quality work to answer your phone. Every inquiry becomes a potential booking instead of a missed opportunity.
Add 15-25 Billable Hours Per Week
It eliminates time wasted on phone tag, manual scheduling, quote follow-ups, invoice chasing, and administrative tasks that steal 10-15 hours weekly from productive work. You spend more time on the tools earning $80-150/hour instead of in your van doing paperwork earning $0/hour. For solo tradies, this translates to $1,200-$3,750 additional weekly revenue. For those with crews, it frees you to focus on business growth, quality control, and high-value client relationships.
Reduce No-Shows by 60-70%
It sends automated appointment reminders via SMS 24 hours before scheduled jobs, dramatically reducing forgotten appointments and last-minute cancellations. When customers do need to reschedule, the AI handles it immediately—offering alternative times and updating your calendar without phone tag. Fewer no-shows means more predictable income, less wasted travel time, and better daily schedule utilization. Your time becomes more valuable when customers actually show up.
Scale Beyond Solo Operation Without Office Overhead
It handles the administrative workload of a full-time receptionist and scheduler at a fraction of the cost—no salary, superannuation, sick leave, or office space required. As your business grows from solo operator to managing apprentices and subcontractors, the AI assistant scales effortlessly to handle increased call volume and scheduling complexity. Grow your revenue from $150K to $500K+ annually without hiring expensive office staff or drowning in administrative chaos yourself.
Essential
$10 /Month
$99 /Year
Perfect to start your automation
Marketing automation:
- Editorial calendar
- Creation of social media posts
- Image generation
- Video creation
Marketing automation:
- Up to 300 SEO articles per month
- Instant SEO audit
Commercial automation:
- LinkedIn prospecting
Pro
$10 /Month
$99 /Year
The complete solution to accelerate your growth.
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Business Plus
$10 /Month
$99 /Year
Expertly tailored automation solutions to drive operational excellence.
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Start Your Journey with Action AI
Unlock a world of possibilities. Whether you're looking to streamline operations, enhance customer experiences, or drive smarter decisions, AI offers the tools to transform your business.
Embrace innovation today and take the first step toward a more intelligent future
At WTP Group, we are committed to harnessing the power of artificial intelligence to drive business success. Our expertise in AI-powered solutions helps organisations unlock new efficiencies, improve decision-making, and create seamless user experiences.
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